Refund and Cancellation Policy Last update 1 week ago

Introduction

At Enbiit, we strive to ensure that our users have a smooth and satisfactory experience on our platform. This Refund and Cancellation Policy outlines the circumstances under which refunds may be provided and the procedures for requesting a refund. Please read this policy carefully before using our services.

General Policy

Enbiit does not offer refunds for any transactions made on our platform, except under specific circumstances outlined below. Users are encouraged to resolve any issues directly through our platform’s messaging system.

Exceptions for Refunds

Refunds will only be considered under the following conditions:

  1. Occurrence of Fault by Enbiit: If a problem or issue occurs due to a fault on our part, we will consider issuing a refund.
  2. Notification Period: Users must inform us of any such problems or issues within 24 hours of the occurrence to be eligible for a refund.

Refund Request Procedure

To request a refund, please follow these steps:

  1. Contact Support: Email our support team at support@enbiit.com within 24 hours of the occurrence of the issue, providing detailed information about the problem and why you believe it is a fault of Enbiit.
  2. Review Process: Our support team will review your request and may ask for additional information or evidence to support your claim.
  3. Decision: We will notify you of our decision within 7 business days. If approved, the refund will be processed and a credit will be applied to your original method of payment.

Non-Refundable Cases

Refunds will not be provided in the following situations:

  • Dissatisfaction with the work delivered by freelancers.
  • Cancellation of a project by the client after work has commenced.
  • Any issues not reported within the 24-hour notification period.
  • Problems caused by user error or misunderstanding of our platform's functionality.

Contact Us

If you have any questions about this Refund and Cancellation Policy, please contact us at:

  • Email: support@enbiit.com
  • Address: Bongaigaon, Assam, India - 783384

By using Enbiit, you acknowledge that you have read, understood, and agree to the terms of this Refund and Cancellation Policy.